Repair Process

Should you have a cable that needs repairing or has a suspected fault please return it to the address opposite, or to Graham Herridge at the address on the contact page, with a cover note with suspected problems and contact details of you and your company.

Our repair department will then test the cable and report back to you before going ahead with any repairs.
Should there be any replacements, such as gaitors, heat shrink, dust-covers etc required, we will put this on the test report under 'recommendations'.

Then, subject to a purchase order/pre-payment, you will get an expected lead-time for the repairs and work will begin.

Please note although the upmost care is taken when dismantling, during repairs which require access to the fibre, sometimes the cores can break and will require a full re-term of the connector. This will be charged at the respective 'repair kit' rate. The customer will be informed of this before re-terminating.

Repair Costs

NEUTRIK OPTICALCON    
Inspection/Report Inspection and report of suspected faulty cable, price per end £12.50
DUO New Re-termination of 2 core cable using a new DUO connector £200.00
DUO repair kit re-term Re-termination of 2 core cable using exisiting cable connector and a DUO repair kit £105.00
QUAD New Re-termination of 4 core cable using a new QUAD connector £262.00
QUAD repair kit re-term Re-termination of 2 core cable using exisiting cable connector and a QUAD repair kit £125.00
DUO SMPTE New Re-termination of SMPTE cable using a new DUO SMPTE connector £262.00
DUO SMPTE repair kit re-term Re-termination of 2 core cable using exisiting cable connector and a DUO SMPTE repair kit £125.00
DUO Internal Adaptor Replacement internal contact mounting adaptor for a DUO plug £20.00



LEMO SMPTE   1-9 10+
Inspection/Report Inspection and report of suspected faulty cable, price per end £18.00 £N/A
Fault fix/per end Repair of general connector fault, not requiring re-term £75.00 £N/A
PUW New Re-termination of SMPTE cable using a new LEMO PUW/Socket connector £195.00 £180.00
FUW New Re-termination of SMPTE cable using a new LEMO FUW/Plug connector £215.00 £198.00
Repair kit FUW Re-termination of SMPTE cable using exisiting cable connector and a LEMO FUW repair kit £148.00 £135.00
Repair kit PUW Re-termination of SMPTE cable using exisiting cable connector and a LEMO PUW repair kit £138.00 £127.00
Dust-Cover Replacement of a PUW/FUW connector dust-cover £25.00 £N/A



DELPHI    
Inspection/Report Inspection and report of suspected faulty cable, price per end £12.50
New Plug Re-term Re-termination of 4 core cable using a new Delphi plug connector £288.75
Repair kit re-term Re-termination of 4 core cable using exisiting cable plug connector and a Delphi repair kit £162.85
Plug Cap Replacement Delphi plug dust-cap and lanyard £34.33
Alignment Sleeve Replacement Delphi alignment sleeve £15.00
'New' Chassis Re-term Re-termination of cable using a new Delphi Chassis connector £POA
'Old' Chassis re-term Re-termination of cable using exisiting chassis connector and a Delphi repair kit £162.85
Contact pin to ST/30cm Replacement of short Delphi pin to ST/30cm patch lead £53.13
Contact Peg Replacement internal contact mounting peg for a Delphi cable plug £43.75
Contact Polish re-polish of cable end contacts £17.50



MISCELLANEOUS    
Labour Labour per hour, if not included in work above £75.00
Reel Hub Replacement of foam hub for Telecast Cable reels £25.00
Reel Handle Replacement of cable reel handle for Telecast cables reels £35.00
ST Break-out Break-out of 2/4/12/24 core fibre cable to individual ST/LC/SC connectors/price per connector £20.00