Repair Process

Should you have a cable that needs repairing or has a suspected fault please return it to the address opposite, or to Graham Herridge at the address on the contact page, with a cover note with suspected problems and contact details of you and your company.

Our repair department will then test the cable and report back to you before going ahead with any repairs.
Should there be any replacements, such as gaitors, heat shrink, dust-covers etc required, we will put this on the test report under 'recommendations'.

Then, subject to a purchase order/pre-payment, you will get an expected lead-time for the repairs and work will begin.

Please note although the upmost care is taken when dismantling, during repairs which require access to the fibre, sometimes the cores can break and will require a full re-term of the connector. This will be charged at the respective 'repair kit' rate. The customer will be informed of this before re-terminating.

Repair Costs

NEUTRIK OPTICALCON    
Inspection/Report Inspection and report of suspected faulty cable, price per end
DUO New Re-termination of 2 core cable using a new DUO connector
DUO repair kit re-term Re-termination of 2 core cable using exisiting cable connector and a DUO repair kit
QUAD New Re-termination of 4 core cable using a new QUAD connector
QUAD repair kit re-term Re-termination of 2 core cable using exisiting cable connector and a QUAD repair kit
DUO SMPTE New Re-termination of SMPTE cable using a new DUO SMPTE connector
DUO SMPTE repair kit re-term Re-termination of 2 core cable using exisiting cable connector and a DUO SMPTE repair kit
DUO Internal Adaptor Replacement internal contact mounting adaptor for a DUO plug



LEMO SMPTE   1-9 10+
Inspection/Report Inspection and report of suspected faulty cable, price per end £N/A
Fault fix/per end Repair of general connector fault, not requiring re-term £N/A
PUW New Re-termination of SMPTE cable using a new LEMO PUW/Socket connector
FUW New Re-termination of SMPTE cable using a new LEMO FUW/Plug connector
Repair kit FUW Re-termination of SMPTE cable using exisiting cable connector and a LEMO FUW repair kit
Repair kit PUW Re-termination of SMPTE cable using exisiting cable connector and a LEMO PUW repair kit
Dust-Cover Replacement of a PUW/FUW connector dust-cover £N/A



DELPHI    
Inspection/Report Inspection and report of suspected faulty cable, price per end
New Plug Re-term Re-termination of 4 core cable using a new Delphi plug connector
Repair kit re-term Re-termination of 4 core cable using exisiting cable plug connector and a Delphi repair kit
Plug Cap Replacement Delphi plug dust-cap and lanyard
Alignment Sleeve Replacement Delphi alignment sleeve
'New' Chassis Re-term Re-termination of cable using a new Delphi Chassis connector £POA
'Old' Chassis re-term Re-termination of cable using exisiting chassis connector and a Delphi repair kit
Contact pin to ST/30cm Replacement of short Delphi pin to ST/30cm patch lead
Contact Peg Replacement internal contact mounting peg for a Delphi cable plug
Contact Polish re-polish of cable end contacts



MISCELLANEOUS    
Labour Labour per hour, if not included in work above
Reel Hub Replacement of foam hub for Telecast Cable reels
Reel Handle Replacement of cable reel handle for Telecast cables reels
ST Break-out Break-out of 2/4/12/24 core fibre cable to individual ST/LC/SC connectors/price per connector