Should you have a cable that needs repairing or has a suspected fault please return it to the address above, with a cover note with suspected problems and contact details of you and your company.
Our repair department will then test the cable and report back to you before going ahead with any repairs.
Should there be any replacements, such as gaitors, heat shrink, dust-covers etc required, we will put this on the test report under 'recommendations'.
Then, subject to a purchase order/pre-payment, you will get an expected lead-time for the repairs and work will begin.
Please note although the upmost care is taken when dismantling, during repairs which require access to the fibre, sometimes the cores can break and will require a full re-term of the connector. This will be charged at the respective 'repair kit' rate. The customer will be informed of this before re-terminating.
Prices exclude VAT & delivery / collection